Returns

Orders being returned must be done so within 48 hrs of receipt of product and a valid invoice(or copy of) must be sent along with the returning product.

Products can be returned provided they are still in the packaging and for all intents and purposed unused*

Products can be returned for the following reasons:

  • Unwanted gift: providing the conditions above are met and product is unopened and hasn't been tampered with
  • Damaged Product: The product has been received by yourself in a clearly damaged packaging through poor delivery
  • Missing/Damaged parts: The product has been received by yourself and found to be lacking or supplied with the wrong part/s, or part/s are damaged.

In any of the above circumstances are met, then the customer may choose to have a full refund or request a replacement

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Pegasus Hobbies & Games
9-13 St.Thomas Square
Monmouth
Gwent
01600 716 191
enquiries@pegasushobbiesandgames.com

If in doubt do not hesitate to Contact Us

*Unused would mean un assembled and still on the sprue or inner packaging, if packaging arrives damaged, then of course the item can still be returned with any relevant details supplied by yourself.

 
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