We currently only ship within the UK and carry a standard shipping rate of £4.00. Any orders over £60 are shipped free.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order.
Packing and Sending
All our stock is taken straight from the shelf in our bricks and Mortar store and picked the very evening the order is through and sent the following working day, some items will be marked at quantity 0 in store may still be ordered but there will be a weeks delay before it is sent from the store so please allow a maximum of 10 days before delivery. If you have ordered multiple items from the store then they will be held until the order can be completed and all sent together. In other circumstances there will be longer delay as certain items may be out of stock at manufacturer, when this happens there will be a longer delay, the remaining order (if any) will be sent, and you will be sent notification direct when the order eventually arrives.
Pick up from Store
Any online orders can be picked up from store for free but online payment still needs to be made prior to the items being put into 'reserve'
Orders being returned must be done so within 48 hrs of receipt of product and a valid invoice(or copy of) must be sent along with the returning product.
Products can be returned provided they are still in the packaging and for all intents and purposed unused*
Products can be returned for the following reasons:
Unwanted gift: providing the conditions above are met and product is unopened and hasn't been tampered with
Damaged Product: The product has been received by yourself in a clearly damaged packaging through poor delivery
Missing/Damaged parts: The product has been received by yourself and found to be lacking or supplied with the wrong part/s, or part/s are damaged.
In any of the above circumstances are met, then the customer may choose to have a full refund or request a replacement
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
*Unused would mean un assembled and still on the sprue or inner packaging, if packaging arrives damaged, then of course the item can still be returned with any relevant details supplied by yourself.
We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.
How does the WorldPay Payment Service work?
A shopper visits an e-commerce website and selects the items that they would like to buy.
The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk