We currently only ship within the UK and carry a standard shipping rate of £4.00. Any orders over £60 are shipped free.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order.
All our stock is taken straight from the shelf in our bricks and Mortar store and picked the very evening the order is through and sent the following working day, some items will be marked at quantity 0 in store may still be ordered but there will be a weeks delay before it is sent from the store so please allow a maximum of 10 days before delivery. If you have ordered multiple items from the store then they will be held until the order can be completed and all sent together. In other circumstances there will be longer delay as certain items may be out of stock at manufacturer, when this happens there will be a longer delay, the remaining order (if any) will be sent, and you will be sent notification direct when the order eventually arrives.
Any online orders can be picked up from store for free but online payment still needs to be made prior to the items being put into 'reserve'
Orders being returned must be done so within 48 hrs of receipt of product and a valid invoice(or copy of) must be sent along with the returning product.
Products can be returned provided they are still in the packaging and for all intents and purposed unused*
Products can be returned for the following reasons:
In any of the above circumstances are met, then the customer may choose to have a full refund or request a replacement
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
Pegasus Hobbies & Games
13 St.Thomas Square
If in doubt do not hesitate to Contact Us
*Unused would mean un assembled and still on the sprue or inner packaging, if packaging arrives damaged, then of course the item can still be returned with any relevant details supplied by yourself.
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